Are Websites Dying?

by Developer.com Staff

One CEO believes Google and HTML have led to bad Web design and poor customer experiences.

Rob LoCascio, founder and CEO of LivePerson, the company that makes the technology behind those chat windows that pop up on websites, has an interesting op-ed on TechCrunch. LoCascio believes the website format is dying, largely because of problems with HTML and Google. He writes, "When we started to build websites in the ’90s, everyone was trying to design their virtual stores differently. On one hand, this made them interesting and unique; on the other, the lack of industry standards made them hard to navigate — and really hard to 'index' into a universal card catalog. . . Now, almost every website looks the same — and performs poorly."

He believes that bed website design is leading to bad customer experiences and skyrocketing calls to contact centers. And he predicts that at least one major brand will shut down its website this year.

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This article was originally published on Wednesday Feb 14th 2018
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